Service Desk Solutions

ActiveServiceDesk enables users, support technicians and service centres to record and manage all service delivery processes, problems and queries simply, promptly and effectively

The perception of slow and unmanaged service to customers and employees continues to lead to a breakdown in trust and loss in productivity…

The web-based ASD will manage, track and resolve service calls and most importantly, allow for smart management of actioning service desk call logging and status reporting

The simplicity of the solution optimizes service desk efficiencies, and ensures continual improvement of process definition and personnel communication

ASD allows for full call logging and tracking and escalations by a broad range of selection criteria. Full SLA management and control is integral with an unlimited range of sub-tasks driving business workflow and responsibilities

 


Active Service Desk

 

 

  • Graham Grewcock
  • +27 83 265 6600
  • Derryl Sanmarkam
  • +27 82 499 9099
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